ALL CHECKS AND MONEY ORDER WILL BE SUBJECT TO A HOLD FOR 10 BUSINESS DAYS.
NO SPECIFIC INFORMATION REGARDING AN INMATE'S TRUST ACCOUNT WILL BE RELEASED TO AN INDIVIDUAL OUTSIDE OF THE DETENTION CENTER WITHOUT A SUBPOENA.
ONCE FUNDS ARE DEPOSITED TO AN INMATE'S ACCOUNT, NO REFUNDS WILL BE GIVEN.
Funds may be deposited to an inmate's account in the following ways:
Touchpay is the vendor used to accept credit/debit card transactions to send money to an inmate's trust account. Touchpay is available on-line at www.touchpaydirect.com or over the telephone at 1-866-232-1899.
Cash funds may be deposited in a kiosk located in the Clark County Detention Center lobby.
The information required to make a deposit:
Transactions will be posted to the inmate's account within 24 hours (usually within 15 minutes).
It is the responsibility of the person depositing the funds to provide complete and correct information.
Funds will be deposited to the account of the inmate selected by the remitter. The Clark County Detention Center is not liable for funds deposited to an incorrect account.
Following are the fees charged by Touchpay:
| Transaction Amount
Cash Only Transaction Fees
Credit Card Transaction Fees
| $0 - $20
|| $2.95 Only
|| $2.95, plus 3.5% of deposit
| $20.01 - $100
|| $3.95 Only
|| $3.95, plus 3.5% of deposit
| $100.01 - $200
|| $4.95 Only
|| $4.95, plus 3.5% of deposit
Acceptable funds (cash and money orders) may also be sent through mail for placement on an inmate's account. All funds for inmates must be sent to:
| Inmate Name and ID# (must be on envelope)
| Clark County Detention Center
| 330 S Casino Center Blvd.
| Las Vegas, NV 89101
It is the policy of the Department to accept certain checks, money orders, and cashier's checks and for placement on an inmate's account:
- Any outdated or altered money order will not be accepted for deposit onto the inmate’s account.
Personal checks, 2-party checks, and checks issued from foreign bank are NOT ACCEPTABLE for deposit on the inmate’s account.
An inmate who is in permanent housing may only release funds from his or her account to a legitimate business or legal entity.
The person picking up the funds must have a valid government issued photo ID (i.e. State ID card, Driver's License, Passport, Military ID, etc.).
An inmate who is in booking may release funds from his or her account to an individual person, business, or legal entity. These money releases are not subject to a 24 hour hold.
For Questions Regarding these policies or procedures, you may email Inmateaccounts@lvmpd.com or call (702) 671-3900
FREQUENTLY ASKED QUESTIONS
Q: Why can't I send an ICARE package to an inmate?
A: Inmates who are in disciplinary or temporary housing, have dietary restrictions, or owe money (indigent) are ineligible to receive ICARE packages.
Q: Why isn't an inmate showing up on TouchPay's website?
A: Try inputting the inmate's ID number without any zeroes in front of the number. Make sure you're using the correct website: www.touchpaydirect.com.
Q: What is an inmate's account balance?
A: No specific information regarding an inmate's account will be released to an individual. You may only obtain this information from the inmate.
Q: Can I have funds transferred from an inmate's phone account to his commissary account (or visa-versa)?
A: No. Once funds are sent to IC Solutions, you must contact them for any issues or refunds. Only an inmate can request funds be transferred from his commissary account to his phone account.
Q: How do I confirm that funds I sent were posted to an inmate's account?
A: You can contact Inmate Accounts at firstname.lastname@example.org or call (702) 671-3900. You must provide the receipt or money order number, the amount, and the date of the items you sent.
Q: What is SCADU?
A: This stands for State Collections and Disbursement Unit and is part of the District Attorney's Office, Family Support Division.
Q: What happens to an inmate's funds if he is transferred to another jail or prison?
A: Any funds remaining on an inmate's commissary account is sent to the new jail or prison.
Q: How can I, a former inmate, request a refund of a commissary order that I didn't receive?
A: You need to contact Aramark regarding any commissary issues at (702) 380-3118 or write a letter to them in care of the Clark County Detention Center.
Q: How can I, a former inmate, retrieve funds left on my trust/commissary account?
A: You may come to the Clark County Detention Center with valid photo ID to retrieve your funds. You may also mail a notarized letter to:
Clark County Detention Center
Attn: Inmate Accounts
330 S. Casino Center Blvd.
Las Vegas, NV 89101