Understanding the Complaint Process
The Clark County Department of Business License has the authority to investigate complaints regarding licensed and unlicensed businesses in the unincorporated area of Clark County. This authority generally relates to a determination of whether a business has a Clark County business license and whether that license is the proper license for the business activities being conducted.
The Department on the other hand has no jurisdiction to investigate alleged criminal activities, the general business practices of a business, quality of workmanship, pricing of goods and services, monies owed, hours of business operation, and/or of the availability of a business operator to respond to complaints.
How to File a Complaint
Step 1: Use the Jurisdiction Locater to determine if the business falls under the unincorporated area of Clark County.
Step 2: If your complaint is in regard to a business located outside our jurisdiction (the incorporated cities within Clark County), you may reach their business licensing departments through the links listed below:
Boulder City http://www.bcnv.org/
Las Vegas http://www.lasvegasnevada.gov/index.htm
North Las Vegas http://www.cityofnorthlasvegas.com/
Step 3: If your complaint is in regard to a business located within our jurisdiction (the unincorporated are of Clark County), you may fax the completed complaint form to our office at (702) 386-2168. All complaints must be received in writing.
Important Note: Business License cannot handle civil matters and does not recover funds on your behalf. The business license codes require that proper legal procedures be followed when taking any action against a licensee.
Step 4: For issues within our jurisdiction involving matters other than licensing, you may contact the following Clark County Departments:
In order to assist you in resolving these types of complaints, we have provided links to other informative and regulatory agencies below:
Better Business Bureau of Southern Nevada
Department of Motor Vehicles
Department of Taxation
Las Vegas Metropolitan Police Department
Secretary of State
Southern Nevada Health District
United States Citizenship and Immigration Services
State of Nevada Agencies & Departments:
Attorney General, Bureau of Consumer Protection
Department of Business & Industry:
Real Estate Division
Transportation Services Authority