Q: “Why am I getting a blank page when I try to open OpenWeb?”
A: You may be experiencing an issue related to Microsoft Silverlight. OpenWeb requires Microsoft Silverlight to operate. Please visit the Microsoft Silverlight home page to verify the system requirements.
Q: “When I right click in OpenWeb it shows ‘Silverlight’ but no functions, why is this?”
A: OpenWeb does not use the right click function. Please review the OpenWeb Quick Guide, also found within the Resources panel, for operating instructions.
Q: “The new OpenWeb doesn’t work on my Smartphone, is there a mobile version of the application?”
A: There is no mobile version of OpenWeb at this time; however, our development team is exploring possible options.
Q: “Why is some of the property information in OpenWeb incorrect?”
A: If you believe there is inaccurate property information depicted in OpenWeb, please contact the Clark County Assessor’s office, Parcel Data Systems at (702) 455-3881 for assistance.
Q: “Why can’t I find the information I’m looking for in OpenWeb?”
A: If you cannot find the information you are looking for, please contact the Clark County Operator at (702) 455-0000 for assistance in contacting the appropriate department directly.
Map and Data Product Questions
Q: “Can I pay for my map or data online with a major credit card, debit card or Paypal?”
A: We do not have the ability to process online payments at this time. You may send a check payable to the Clark County Treasurer’s Office to the Payment Address found on our Contact Us Page.
Q: “Is your GIS data available in a DXF or other interchange format?”
A: As all GIS Data is provided in Shapefile format, a common and native GIS standard file format, we do not provide DXF’s.
Q: “Can I hire your staff to do specialized GIS work?”
A: GIS personnel are not available for hire.
Q: “Why aren’t Assessor’s Parcel Data and Aerial Imagery free?”
A: The fees associated with Assessor’s Parcel Data and Aerial Imagery Data are used to subsidize the increased cost of producing the data.
Q: “Can I purchase a subscription that provides Aerial Imagery Only?”
A: An Imagery only subscription is not currently available.
Q: “Can I purchase a data subscription that provides only the Assessor’s Office Data?”
A: The GIS Management Office does not currently provide an Assessor’s Office Data only subscription. Please contact the Clark County Assessor’s office, Parcel Data Systems at (702) 455-3881 to inquire about options that may be available.