• Works as an impartial and independent fact finder in reviewing and resolving complaints related to the Family Services and Social Service departments. 
• Explains to clients how department policies, procedures and program rules and regulations work.  
• Educates and provides information on how to navigate the local child welfare and social service systems.
• Provides clients with referrals to other resource offices and services in the community.
• Facilitates complaint resolution between departments and clients.

  

The Ombudsman operates under these principles:

Independence – The Ombudsman reports to the County Manager’s Office and works independent of, but in collaboration, with the Family Services and Social Service departments to resolve cleint issues and complaints.

Impartiality – The Ombudsman is a neutral fact-finder when reviewing and researching complaints.   The Ombudsman is not an advocate.   Findings are reported to clients, and issues and complaints are resolved in a neutral and impartial manner.  

Confidentiality – The Ombudsman does not disclose the identity and other personal information of persons who have filed a complaint without their permission.   The Ombudsman keeps all information and documents shared by clients confidential.