DAFS Customer Letter - March 2020.pdf
DAFS Customer Letter (Spanish) - March 2020.pdf
While at this time our lobby and call center are temporarily closed, we are still operational and able to provide some limited services to you. Clark County DA-Family Support continues to work hard to ensure business moves forward even in this difficult situation.
We have created a centralized email address for you to communicate with our office. This email can be used to report changes in your address, job, income, ask questions, discuss issues, or seek modifications of your child support order. Please email your questions and updates to: ClarkCountyChildSupport@clarkcountyda.com
All upcoming child support court hearings will be continued. You will receive information by mail informing you of your new court date. Certain types of hearings currently scheduled in May will proceed as scheduled but will be held via telephone conference between the Court and the parties. If your case is currently scheduled to occur in May, you will be given notice as to the status of your May Court date and if applicable, instructions on how to call in on the date and time your case is to be heard by the Court.
At this time, the State Disbursement Unit remains operational and is working as quickly as possible to process and distribute all child support payments received.
Paying parents may be experiencing the financial hardship of lost wages and worrying about the penalties for missed payments. If you are unable to pay child support due to quarantine, self-isolation or job layoff, your first step is to request a modification of your child support order.
Thank you for your patience during this very difficult time. Know that we are doing the best that we can for you given current operational restrictions, and we will all get through this crisis, together.
TEMPORARY COMMUNICATION AND PAYMENT OPTIONS
Please send your questions about your child support case to the following email address: ClarkCountyChildSupport@clarkcountyda.com
Our office will monitor and respond to all emails.
You can send documents to our office at the addresses below:
Office of the District Attorney
Family Support Division
1900 East Flamingo Suite 100
Las Vegas, NV 89119
PAYMENTS CAN BE MADE:
Online: Pay online at www.dwss.nv.gov with MasterCard, Visa, or your debit card under the tab labeled "How to Pay Child Support"
By Phone: SCaDU (free line) 702-486-1085 (M-F, 8:00am-5:00pm) or call toll free 1-855-288-2352 (24 hours), fees may apply
By Mail: Send a cashier's check/money order with your case number to: State Collection and Disbursement Unit (SCaDU), P.O. Box 98950, Las Vegas, NV 89193-8950
MoneyGram: Download the MobilePass app by MoneyGram or go visit moneygram.com for a list of participating locations. Make cash payments at participating MoneyGram locations with your case number and receive code of 16506