Dear Customer,

DAFS Customer Letter - March 2020.pdf

DAFS Customer Letter (Spanish) - March 2020.pdf

While at this time our lobby and call center are temporarily closed, we are still operational and able to provide some limited services to you. Clark County DA-Family Support continues to work hard to ensure business moves forward even in this difficult situation. 

We have created a centralized email address for you to communicate with our office. This email can be used to report changes in your address, job, income, ask questions, discuss issues, or seek modifications of your child support order.  Please email your questions and updates to: ClarkCountyChildSupport@clarkcountyda.com 

All upcoming child support court hearings will be continued. You will receive information by mail informing you of your new court date. Certain types of hearings currently scheduled in May will proceed as scheduled but will be held via telephone conference between the Court and the parties.  If your case is currently scheduled to occur in May, you will be given notice as to the status of your May Court date and if applicable, instructions on how to call in on the date and time your case is to be heard by the Court.


At this time, the State Disbursement Unit remains operational and is working as quickly as possible to process and distribute all child support payments received.

Paying parents may be experiencing the financial hardship of lost wages and worrying about the penalties for missed payments. If you are unable to pay child support due to quarantine, self-isolation or job layoff, your first step is to request a modification of your child support order. 

Thank you for your patience during this very difficult time.  Know that we are doing the best that we can for you given current operational restrictions, and we will all get through this crisis, together.

 

TEMPORARY COMMUNICATION AND PAYMENT OPTIONS

 

Please send your questions about your child support case to the following email address: ClarkCountyChildSupport@clarkcountyda.com

Our office will monitor and respond to all emails.

 

You can send documents to our office at the addresses below:

 

Mail:

Office of the District Attorney

Family Support Division

1900 East Flamingo Suite 100

Las Vegas, NV 89119

 

Email: DAFSMailRoom@clarkcountyda.com

 

PAYMENTS CAN BE MADE:

 

Online: Pay online at www.dwss.nv.gov with MasterCard, Visa, or your debit card under the tab labeled "How to Pay Child Support"

 

By Phone: SCaDU (free line) 702-486-1085 (M-F, 8:00am-5:00pm) or call toll free 1-855-288-2352 (24 hours), fees may apply

 

By Mail: Send a cashier's check/money order with your case number to: State Collection and Disbursement Unit (SCaDU), P.O. Box 98950, Las Vegas, NV 89193-8950

 

MoneyGram: Download the MobilePass app by MoneyGram or go visit moneygram.com for a list of participating locations. Make cash payments at participating MoneyGram locations with your case number and receive code of 16506


YOU CAN NOW MAKE YOUR CHILD SUPPORT PAYMENTS

ONLINE OR BY PHONE - CLICK HERE TO LEARN MORE

 

Call center hours are 7:30 AM to 4:00 PM Monday through Friday.
Lobby hours are 8:00 AM to 5:00 PM Monday through Friday.

Due to the COVID-19 (Coronavirus) mandatory shutdown; our lobby, call center representatives, and automated information are not available during the current crisis, but will resume as soon as possible.

 

Do you have a question about taxes? We understand wanting to know if a tax refund has been received; however, due to strict IRS regulations, we are unable to provide tax advice or discuss refund information with you. For questions about taxes and refunds, please call the IRS at 1-800-829-1040. Thank you.

Our Mission Statement

Improve the lives of families by engaging and empowering parents in providing continuous support for their children.

To accomplish this mission, we locate parents, establish paternity, establish and enforce child support and arrearage orders. The State of Nevada collects and disburses payments.

For general questions about D.A. Family Support and/or child support, please see the links under the “Explore” section on the right side of this page. If you do not find answers to your questions here, call (702) 671-9200 Monday through Friday from 7:30 AM to 4:00 PM and follow the prompts. A call center representative will be happy to assist you. For information about your case, you may use our automated system that is available 24 hours a day, seven days a week by calling (702) 671-9200.

If you are calling regarding a child support case where the non-custodial parent lives out of state, your case may be an “Interstate Case”. You will need to contact the State of Nevada’s Child Support Interstate Office in order to address your questions, as it is that office that exclusively services Interstate cases. To do so, please send an email to NEVADAINITIATING@dwss.nv.gov or call (702) 486-1095 with your questions and a customer service representative will get back to you.

Due to the COVID-19 (Coronavirus) mandatory shutdown; call center representatives and automated information are not available during the current crisis, but will resume as soon as possible.

 

Last modified at 4/2/2020 12:27 by System Account
Jeffrey Witthun
Jeffrey Witthun
Director
Family Support Division
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