Dear Customer,

DAFS COVID-19 Office Updates - June 2020.pdf

DAFS COVID-19 Office Updates - June 2020_Spanish.pdf


The District Attorney - Family Support Division (DAFS) Call Center at (702) 671-9200 is open Monday through Friday, 7:30 a.m. through 4 p.m. The DAFS Lobby is also open to customers, including for taking child support payments via kiosks (fees will apply), as of Monday June 1, 2020. The lobby hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding major holidays. Due to limited access to the lobby and potentially long wait lines as a result of reduced lobby capacity, appointments are encouraged, and can be made through the call center. Strict social distancing requirements will be maintained, which may cause a delay in getting inside to be served. The line may continue outside the building, so customers should be prepared to wait outside, when it will be hot during the summer.


Given strict social distancing requirements and DAFS's desire to serve its customers as expediently and efficiently as possible, only parties to child support cases and those members of the public who may have questions or are seeking our child support services will be permitted to enter the building.  So would attorneys or a customer's power of attorney representative.  Friends, significant others, etc., will not be permitted entry to DAFS for the foreseeable future, and customers are encouraged not to bring their children to DAFS unless for the purposes of conducting genetic testing only.


In the interest of safety, all child support hearings scheduled for May, June and July 2020 will be heard by the Court using video or telephonic communications. You will receive information by U.S. mail informing you of any new court date this may apply to along with instructions on how to participate in your court hearing via video or telephone. For child support court hearings scheduled on or after July 1, you will receive notice either through personal service or via U.S. mail that will tell you whether or not your appearance at court needs to be in person or by video or telephone.


At this time, Nevada's State Disbursement Unit remains operational, and has worked throughout this crisis as quickly as possible to process and distribute all child support payments received.


Paying parents may be experiencing the financial hardship of lost wages and worrying about the penalties for missed payments. If you are unable to pay child support due to quarantine, self-isolation or job layoff, your first step is to request a modification. To request assistance in modifying your child support order, please call our call center at 702-671-9200, and a customer service representative will be happy to speak to you about your situation.


Thank you for your patience during this very difficult time.  Know that we are doing the best that we can for you given current operational restrictions, and we will all get through this crisis, together.

 

COMMUNICATION AND PAYMENT OPTIONS

 

Please call our DAFS Customer Service Call Center at (702) 671-9200 between the hours of 7:30am and 4:00pm Monday through Friday (excluding holidays) with any questions or issues you may have on your child support case(s). Please be advised that due to expected high call volumes and limited DAFS staffing at this time, wait/hold times may be longer than normal.  We apologize, and appreciate your patience.

You can provide your child support/case related documents to our office in person or send via U.S. mail, or email (PDF Format ONLY) at:

Mail:

Office of the District Attorney

Family Support Division

1900 East Flamingo Suite 100

Las Vegas, NV 89119

 

Email: DAFSMailRoom@clarkcountyda.com

Please note that this email mailbox is intended for customers to provide child support related documents only.

Please be aware that we can only accept PDF formatted documents.  Do not send photos or other forms of documents to this email.


PAYMENTS CAN BE MADE:

Please note:  Child support payments can no longer be made at the State Collections and Disbursement Unit (SCaDU) payment counter located in the DAFS office lobby.  We apologize for any inconvenience this may cause you.  While we still have two automated payment kiosks in our lobby through which cash, debit, or credit card payments can be made for a fee, due to safety and social distancing requirements and other lobby delays at this time, we would urge you to use one of the other methods of payment listed below if possible.  Thank you.


Online: Pay online at https://ipn.paymentus.com/rotp/DWSS with Visa, MasterCard, Discover, PayPal or Venmo.

By Phone: SCaDU (free line) 702-486-1085 (M-F, 8:00am-5:00pm) or call toll free 1-855-288-2352 (24 hours), fees may apply

By Mail: Send a cashier's check/money order with your case number to: State Collection and Disbursement Unit (SCaDU), P.O. Box 98950, Las Vegas, NV 89193-8950

In Person (Kiosks): Our office is located at 1900 E. Flamingo Rd, Las Vegas, NV 89119. Our lobby hours are Monday through Friday from 8am to 5pm, excluding holidays. Payments can be made at the Kiosk using credit card, debit card, or cash; in addition to transaction fees. Effective immediately, cash, debit, and credit card payments are only accepted via kiosk in our lobby during business hours. Please note, kiosks will not provide change; exact cash payment amount is needed in addition to fees.

MoneyGram: Download the MobilePass app by MoneyGram or go visit moneygram.com for a list of participating locations. Make cash payments at participating MoneyGram locations with your case number and receive code of 16506 


YOU CAN NOW MAKE YOUR CHILD SUPPORT PAYMENTS

ONLINE OR BY PHONE - CLICK HERE TO LEARN MORE

 

Call center hours are 7:30 AM to 4:00 PM Monday through Friday.
Lobby hours are 8:00 AM to 5:00 PM Monday through Friday.

Due to limited access to the lobby and potentially long wait lines as a result of reduced lobby capacity, appointments are encouraged, and can be made through the call center.

 

Do you have a question about taxes? We understand wanting to know if a tax refund has been received; however, due to strict IRS regulations, we are unable to provide tax advice or discuss refund information with you. For questions about taxes and refunds, please call the IRS at 1-800-829-1040. Thank you.

Our Mission Statement

Improve the lives of families by engaging and empowering parents in providing continuous support for their children.

To accomplish this mission, we locate parents, establish paternity, establish and enforce child support and arrearage orders. The State of Nevada collects and disburses payments.

For general questions about D.A. Family Support and/or child support, please see the links under the “Explore” section on the right side of this page. If you do not find answers to your questions here, call (702) 671-9200 Monday through Friday from 7:30 AM to 4:00 PM and follow the prompts. A call center representative will be happy to assist you. For information about your case, you may use our automated system that is available 24 hours a day, seven days a week by calling (702) 671-9200.

If you are calling regarding a child support case where the non-custodial parent lives out of state, your case may be an “Interstate Case”. You will need to contact the State of Nevada’s Child Support Interstate Office in order to address your questions, as it is that office that exclusively services Interstate cases. To do so, please send an email to NEVADAINITIATING@dwss.nv.gov or call (702) 486-1095 with your questions and a customer service representative will get back to you.

 

Last modified at 6/30/2020 9:53 by System Account
Jeffrey Witthun
Jeffrey Witthun
Director
Family Support Division
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