County Recorder  Debbie Conway                                                                        See All Elected Officials
 
Term Expires: 1/2/2019
In Office Since: 1/2/2007   

Contact:
Email: djc@ClarkCountyNV.gov 
Phone: (702) 455-5332 
 
Debbie Conway  Biography


Debbie Conway has served the public for over 20 years, and is currently the Clark County Recorder. She began her first term in January 2007 and was re-elected in 2011 and 2015 and she oversees approximately 60 employees and operates on a combined budget of approximately $8.9 million. Since taking office, her focus has been on technological enhancements and services to customers; implementing electronic recording, and installing an advanced recordation software system. Prior to her career in government, she spent 20 years in the private sector in the areas of bank management, sales and project management, grants management and administration, and as a teacher and trainer.

Previously, Debbie was the County's Business Development Manager. She directed the Summer Business Institute, a high school mentorship program which provided hundreds of students with internships and scholarships. She produced and hosted KCEP's radio talk show, "Economic Empowerment Into the 21st Century;" and was an adjunct instructor for the Community College of Southern Nevada School of Business.

Debbie was previously featured in the following: "Distinguished Women in Southern Nevada;" Small Business Administration's "Woman Advocate of the Year;" Las Vegas Chamber of Commerce's "Community Achievement Award in Public Service," In Business Las Vegas "Most Influential Women In Business;" and KLAS TV's "Portraits of Pride" Award. She is also a graduate of the Leadership Las Vegas Class of 2000. She was a finalist for the Women of Distinction Award in the category of Philanthropy, Community, and Government Services. The Recorder and Assessor formed a collaborative partnership and they are recipients of two national awards (NACo and NACRC) for best practices in implementing the Q-Matic queue management system.

Debbie hails from the great State of Mississippi. She has earned her Bachelors of Business Management Degree from Saginaw Valley University, and Masters of Business Administration Degree from Delta State University.


Goals, Accomplishments, Responsibilities

Goals

  • Promptly record all instruments in accordance with statutory requirements
  • Expedite retrieval and reproduction of recorded documents and continually seek to enhance these methods
  • Protect and preserve all public records in an understandable format and medium for posterity
  • Promote a professional work environment in which our customers and employees are valued and treated with courtesy and respect
  • Provide trustworthy, supportive, and consistent leadership to office staff. Outline clear expectations, and reward achievement
  • Provide staff with professional development opportunities
  • Ensure a safe work environment
Annual Statistics 

  • Operates on a combined budget of approximately $8.9 million
  • Collects over $100 million in RPTT and general recording fees
  • Answers approximately 67,000 phone calls annually
  • Serves over 65,000 walk-in customers
  • Records approximately 1 million documents of which over 350,000 are electronically recorded​

Accomplishments

  • Implemented online ordering of records
  • Installed new recordation software system
  • Implemented Electronic Recording (eRecording)
  • Upgraded Desktop computers, printers, and monitors
  • Reconfigured Workstations
  • Upgraded to High-Volume, High Capacity Scanners
  • Installed Telephone System to replace ACD
  • Remodeled and expanded the Public Access Area by also upgrading computers
  • Provided Wi-Fi System Capability for Public Access
  • Lobby Enhancements to provide a work counter and additional seating for customers
  • Installed software to redact personal information on recorded documents
  • Opened a new Branch Office – shared with the Assessor’s existing office in the Northwest and in Henderson City Hall
  • Decreased Returned Document Backlogs from 6 months down to 1-3 days
  • Reduced customer wait time from 1-3 hours to less than 15 minutes
  • Completed microfilm preservation and digitization projects
  • Decreased operating budget by approximately 5% during cost containment
  • Improved Signage to better guide customers
  • Installed Q-Matic queue management system
  • Improved business continuity in the event of network failure
  • Installed artificial intelligence automated indexing 
  • Created a New Website
  • Developed Recorder’s Advisory Council (RAC)
  • Reduced employee over-time in 2008 by 99%
  • Introduced formal Real Property Transfer Tax hearings
  • Installed Audit Queue features to facilitate the audit of deeds
  • Implemented use of credit cards (Visa, MasterCard, Discover, and American Express)
  • Established escrow accounts for title companies
  • Finalist for Nevada Taxpayer’s Association Cashman Good Government Award for Q-Matic
  • Finalist for National Association of Women Business Owners Woman of Distinction Award in Government (WODA)
  • Recipient of National Association of Counties (NACo) Achievement Award for Electronic Recording Gov-to-Gov Collaboration

Responsibilities

Debbie's previous board affiliations include: 

  • Frontier Girl Scouts of Nevada
  • Academy of Finance
  • National Association of Minority Contractors
  • Women in Construction
  • Business Development Advisory Council, Chair

Debbie's current board affiliations include: 

  • Clark County Credit Union
  • Members Auto Brokerage Board
  • Recorder's Advisory Council
  • Nevada County Fiscal Officers Association (CFOA)
  • Cultural Diversity Advisory Board

Debbie's member affiliations include:

  • Association of Records Managers and Administrators (ARMA)
  • Nevada Recorders Association
  • Nevada Taxpayers Association
  • Property Records Industry Association (PRIA)
  • International Association of Government Officials (IGO), State of Nevada Delegate
  • National Association of Counties (NACo)
  • Women of NACo (WON)​

Last modified at 1/19/2018 12:22 by System Account