When To Call 9-1-1​Call911_mod.jpg

9-1-1 is only to be used in emergency situations. It is the number dialed in the United States and in some international countries in an emergency - any situation that requires immediate assistance from the police, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed. The Las Vegas Metropolitan Police Department Police (LVMPD) Dispatch is the PSAP that takes most of the 9-1-1 calls for Las Vegas and Clark County. Medical and fire calls are transferred to the Las Vegas City Fire Department Dispatch center and Metro Dispatch handles police events within the LVMPD jurisdiction.

Henderson, North Las Vegas, Mesquite, and Boulder City each have their own police and fire departments.  If you call 9-1-1 from a phone located in one of these cities, your call normally will  be routed to the respective department's dispatch center.

When you do not have an emergency, 3-1-1 should be called.

Here are some tips for when to make a 9-1-1 call. Remember the faster and more concise you are able to convey your emergency, the sooner help can be sent to your location.

9-1-1 Tips:

  • K​now your location - Wireless call to 9-1-1 provide location information, but traditional call may need more specific information. Be as certain as possible where you are and provide that description so that dispatchers can get help to you.
  • Stay calm and don't hang up - Until a dispatcher or other emergency personnel instruct you, stay on the call. If you accidentally call 9-1-1, complete the call and tell dispatchers it was a mistake.

When to Call 3-1-1


3-1-1 should be called in non-emergency situations. Examples of non-emergency response calls involve loud parties, loud music complaints, minor disturbances, a break-in or vandalism that occurred "sometime prior" or discovered upon returning home, and the suspects have left the scene. Call 3-1-1 to report any type of crime where there is no immediate threat to life or property.

What will I be asked when calling to report a disturbance or a crime in progress?

  • Location (Exact address or cross streets)
    This is probably the most important information you can provide, so try to be aware of your surroundings. Make a real effort to be as detailed as possible. If you are outside and don't know the street address, take a look around and try to find landmarks or cross streets. If you are inside a large building or one with multiple levels, you can help emergency services, by letting them know which floor you are on, which apartment you are in, etc.
  • Time lapse?
  • What does the suspect look like? Sex, race, height and weight, facial hair, hat/cap, shirt/jacket, pants/shorts, shoes, glasses, unusual characteristics-scars, tattoos, etc.
  • Were there any weapons? If so, what type, color and size.
  • Was there a vehicle involved? If so, vehicle description and a license plate if available.
  • Is anyone injured?

To reach the Las Vegas Metropolitan Police Department Dispatch Center, you also may call (702) 828-3111.​

Last modified at 9/27/2016 12:01 by System Account