Starting at 9 a.m. today, Clark County will activate a Family Assistance Center call center to serve as a referral resource for victims and their family members of Sunday's mass shooting incident. Local callers should dial (702) 455-AIDE (2433); out-of-state callers should dial 1-833-299-AIDE (2433).
The call center will operate daily from 8 a.m. to 4:30 p.m., including this weekend, and will be staffed by County employees, volunteers from the Community Emergency Response Team, the Medical Reserve Corp., and other organizations. Victims and their family members can call the help line to get answers to questions and get connected to resources and services they may need, especially callers not located in the Las Vegas Valley who cannot access services directly through the Family Assistance Center. Information also will be shared with Nevada 2-1-1 call takers who are handling local calls to 2-1-1 and (886) 535-5654 for out-of-state callers.
The Family Assistance Center is located at the South Hall of the Las Vegas Convention Center, which is best accessed off Sierra Vista Street Drive and Swenson Street. The center is a safe haven location and is not open to the media or general public. The FAC is open 9 a.m. to 7 p.m. daily. Representatives from multiple agencies are working in the center to provide help to victims and family members affected by the incident. Services include lodging, travel and transportation, grief counseling, legal services, on-site child care, filing police reports, documentation and other assistance. When investigation of the crime scene is complete, personal belongings of those who attended the Route 91 Harvest Festival will be available for retrieval from the assistance center. The time frame and details about the process are still being determined and will be managed with help from the U.S. Federal Bureau of Investigations Victims Services Division. Other telephone resources to be aware of include:
- Clark County Coroner Family Information Center – a hotline has been established for family members who lost loved ones in the incident. The phone number is: (702) 455-4281. Members of the media and general public are asked NOT to call this number. The Clark County Office of the Coroner/Medical Examiner established the hotline for families affected by the tragedy so they can have direct access to the Coroner's office. Activities taking place in the Coroner's office include coordinating with mortuaries to make transportation and funeral plans for decedents and obtaining official death certificates. The office is maintaining expanded office hours of 9 a.m. to 6 p.m. for victims' families.
- The Las Vegas Metropolitan Police Department is encouraging victims and witnesses to file reports with police by visiting a police substation or calling 3-1-1 locally. Victims and witnesses now located out of state should call (702) 828-3111.
- Callers in Las Vegas and the state of Nevada can dial 2-1-1 to make a report about a person believed missing from the incident. Out-of-state callers can call (866) 535-5654.
* IMPORTANT MEDIA NOTES AND FAMILY ASSISTANCE CENTER PROTOCOLS *
Due to an obligation to protect the privacy and confidentiality of families, media will not be allowed inside the Family Assistance Center. In cooperation with the LVCVA, we request media observe the following protocols in covering stories about the operation:
- The LVCVA has set up a media staging area in its parking lots for live shots and reports from exterior of the facility. The staging area is located at the Diamond 2 Lot on Elvis Presley Blvd. between Las Vegas Blvd. and Paradise Rd.
- Outside of the facility, the media are asked to be sensitive if approaching potential family members of victims of this incident for interviews. No electronic equipment should be "rolling" at the time of the request – only after the request has been granted. Media is confined to conducting interviews in the media staging while on property at the LVCVA.