Contact: Erik Pappa
Phone: (702) 455-3548
11/17/2017

New Citizen's Access Portal More Efficient for Development, Business Community

​       A new website portal set to go live Monday, Dec. 11 will allow the development and business community to conduct more of its business with Clark County online.

       Users of the new Citizen's Access Portal will be able to submit permits and applications online, check the status of projects, track reviews, schedule inspections and pay application fees online. The County departments of Comprehensive Planning, Public Works – Development Review, and Building and Fire Prevention are tied into the system.

       Information about how to navigate the portal​, including a video tutorial, will be available on the County website at www.ClarkCountyNV.gov on Nov. 27. Users are encouraged to sign up starting Nov. 27 for an account in advance of the Dec. 11 go-live date. Town hall meetings have been set up with industry to familiarize them with the portal and answer questions at the Department of Building and Fire Prevention's Presentation Room at 4701 W. Russell Road, including:

  • Water Heater Customers/Contractors – Monday, Nov. 27, 2-3 p.m.
  • Contractors– Monday, Nov. 27, 4-6 p.m.
  • Home Builders/Home Builders Association – Tuesday, Nov. 28, 7:30-10 a.m.
  • Fire Alarm/Sprinkler Industry and Radios/Kitchen and Fire Extinguishers – Tuesday, Nov. 28, 1-3 p.m.
  • Fire Temporary Permits/National Resort Association/Convention Industry – Tuesday, Nov. 28, 3-5 p.m.
  • Fire Annual Operational Renewable Permits – Friday, December 1st, 8-9:30 a.m.
  • Fire Prevention - Building Owners and Property Management – Friday, Dec. 1, 1-2 p.m.
  • Inspection agencies – Friday, Dec. 1, 3-5 p.m.
  • Fire Protection and Civil Engineers/Architects/Consultants/General Contractors/LVVWD/Schools – Monday, Dec. 4, 8-10 a.m.
  • Plans Examination (Architects/Engineers) – Monday, Dec. 4, 2-3 p.m.
  • Contractors – Monday, Dec.  4, 4-6 p.m.

       The benefits of the portal, which replaces a system called Naviline, by department:

       Public Works – Development Review Division -- This division provides professional and technical engineering services for the planning and design of developers' off-site improvements to ensure that public infrastructure is built to County Code. The Division reviews plans, issues permits and inspects the construction of developer-funded roadways, drainage and traffic control improvements. The new Citizen's Access portal will allow you to begin the application process online and view project updates. While you are completing your construction application online, you can research land information data such as zoning classifications, flood zones, parcel information, past studies, offsite permits and other data.

       Building & Fire Prevention -- Normally, customers would need to come in to submit applications for permit or plans, take a number from our queuing system and wait to talk to one of our building or fire professionals. With our new system, customers will have the option to initiate all application types online.  We will continue to offer the same start-to-finish online permits such as water heaters and meter tag replacements and extend this service to our Fire Prevention Temporary Operational and Flow Test customer base. Once your online permit application is submitted, you can upload required documents for review by our Plans Exam professionals, and get real-time status or correction email notifications. Our new and improved ePlan system is fully integrated with our permit system and will enable various divisions within the department the capability of reviewing your electronic documents simultaneously, making reviews times faster.

       If at any time during your online application process you have questions, you will have the option to 'save it for later' and either give us a call for clarification, or come in to our office, where we can pick up where you left off. Staff has incorporated additional electronic payment options into most of our processes, allowing payment for re-inspection fees, TCO applications, overtime fees and more.  You will now have the ability to pay with credit cards, electronic checks or existing escrow accounts with shopping cart functionality.  You will also be able to make to deposits to existing escrow accounts online and view real-time account activity.

       Inspection scheduling will be similar to what is currently offered, with the additional convenience of scheduling multiple inspections on the same permit in a single transaction. One may still use our phone system or speak with staff to schedule. For our Special Inspection and Fabricator Program partners and customers, we will offer full-process automation, including apply for a new listing, maintain personnel, renew an existing listing, inspection results, payments and more. Fire Prevention Annual Operational Renewals will also be evolving into a more automated, self-service business model. Customers will be able to renew their annual permits online and receive automated email communications throughout the process. 

       Comprehensive Planning – In the future, the land use application process will begin by starting the application process online, then requesting an appointment through the Citizen's Access portal which will reduce the amount of time in our office. When implemented, the new portal will provide customers the ability to easily maintain account profile information and have the option to pay application fees online. Also, certain administrative applications may be accepted through the portal and whatever you don't finish online can be completed right here in our office.

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 ​      In preparation for the portal go-live, some existing services will be temporarily unavailable.

  • Automated phone system to schedule inspections – Not available from 5 p.m. on Friday, Dec. 8 through Monday, Dec. 11 at 7 a.m.
  • Saturday inspections – Not available Saturday, Dec. 9
  • Temporary events – No new events can be requested between Thursday, Dec. 7, 5 p.m. and Monday, Dec. 11, 7 a.m.
  • Electronic Plan Submittal - No new electronic plans can be submitted after 5 p.m. on Friday, Dec. 8

       In addition, going live with this new system will require an interruption to some Comprehensive Planning services. Starting Dec. 8 at noon and extending until 8 a.m. on Dec. 12, no planner appointments will be scheduled and no land use applications will be accepted. As a reminder, planner appointments are scheduled based on availability and it is recommended that the application process be initiated at least 2 to 3 weeks prior to the desired filing deadline.

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Last modified on 11/28/2017 12:58