The Vegas Strong Resiliency Center opens Monday, Oct. 23 to serve as a resource and referral center for residents, visitors and responders affected by the 1 October shooting incident. Located at 1524 Pinto Lane in Las Vegas near Martin Luther King Boulevard, the new center will serve as a hub where multiple local and state agencies, and community non-profits will have knowledgeable and caring professionals on hand to help those affected by the tragic incident. Operational hours will be 10 a.m. to 7 p.m. Monday through Friday.
The new resiliency center replaces the Family Assistance Center, which closed its doors on Friday, Oct. 20. The Family Assistance Center opened at the South Hall of the Las Vegas Convention Center the day after the 1 October shooting to meet the immediate needs of victims, family members and those affected by the shooting. More than 3,600 people requested services at the Family Assistance Center. Services included crisis counseling and spiritual care, victim compensation, lodging, travel and transportation, DMV document recovery, and legal assistance. The most requested services at the Family Assistance Center were crisis counseling, spiritual care and recovery of belongings left behind at the concert venue.
"The Vegas Strong Resiliency Center is a place of healing and support," said Assistant Clark County Manager Kevin Schiller, who chairs the Vegas Strong Resiliency Center Steering Committee. "We've now transitioned to a more permanent service model where services are designed to address the unique needs of anyone affected by the 1 October shooting and help them build strength and resiliency in the aftermath of the tragic event and over the long term."
Agencies with offices at the Vegas Strong Resiliency Center include Clark County Social Service, Nevada Victims of Crime Program, Nevada Division of Child and Family Services, Southern Nevada Adult Mental Health Services, and the LVMPD Victims Services Unit. Services to be provided at the Vegas Strong Resiliency Center include victim advocacy and support, grief counseling and spiritual care referrals, and technical assistance accessing online resources including FBI Victim Assistance Services for claiming personal items left behind at the 1 October concert venue. Additional information about the Vegas Strong Resiliency Center will be made available on Clark County's website at www.ClarkCountyNV.gov/VegasStrong.
The help lines (702) 455-AIDE (2433) and 1-833-229-AIDE that were set up at the Family Assistance Center, will remain in service at the Vegas Strong Resiliency Center. Callers will speak to caring professionals who will connect callers to trained counselors or service providers within the resiliency center or in the community that can address the specific needs of those seeking assistance.
* IMPORTANT MEDIA NOTES AND VEGAS STRONG RESILIENCY CENTER PROTOCOLS *
Due to an obligation to protect the privacy and confidentiality of families, media will not be allowed inside the Vegas Strong Resiliency Center or in the parking lot outside it. Video of the Vegas Strong Resiliency Center will be sent to media outlets at 10 a.m. on Monday, Oct. 23.
Confidentiality protocols are in place to protect the privacy and confidentiality of all clients, patients and visitors at the 1524 Pinto Lane location. We request media observe the following protocols in covering stories about the operation:
- Media vehicles must be parked along Pinto Lane and not in the parking lot of the Pinto Lane location. This is due to the limited number of parking spaces that are reserved for clients, patients and visitors seeking services.
- Off-property, the media are respectfully asked to be sensitive if approaching potential victims of this incident, their family members or others affected. No electronic equipment should be "rolling" at the time of the request – only after, and if, a request has been granted outside of the building.
- The Vegas Strong Resiliency Center shares 1524 Pinto Lane with other, unaffiliated organizations. As such, media are also respectfully asked to be sensitive if approaching individuals and families walking into the building as they may not be seeking services at the Vegas Strong Resiliency Center, but instead may be patients or clients of other services offered in the building.