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FAQ

FAQ

Billing and Payments Frequently Asked Questions

General

How much does a business license cost and what is a checklist?
There are more than 400 different types of business activities and categories. The type of business you are operating determines the fee for your business license. When you receive a list of licensing requirements and a licensing packet, you will have a clear understanding of the cost of your business license and how often it is due. General licensing questions may be answered by visiting our General License home page.
What is a gross fee license?
A gross fee license is a business license that has a renewal fee that is determined by the+ amount of gross revenue generated by the business. Per Clark County Code Section 6.04.005, Gross Revenue is defined as, “…all revenue received by the business from sales, service and other business transactions minus deductions only for returns, refunds, any tax on fuel or retail sales that is collected by the business, and discounts. The business may also allocate and apportion gross revenue pursuant to the formula set out in Clark County Code Section 6.08.100.” Gross fee licenses are renewable and payable every six months. The license fees due are computed according to the schedule of fees prescribed in Clark County Code Section 6.12.995.
What is a flat fee license?
A flat fee license is a business license that has a renewal fee that is determined using a flat rate, or can be based on the number of units (such as vehicles, hotel rooms…etc) used in the operation of the business. The flat fee and frequency of fee payments will vary based on the type of business conducted. Per Clark County Code Section 6.08.060 certain businesses may be required to obtain both gross fee and flat fee business licenses. 

Business Licenses

Why didn't I receive my business license in the mail?

If you did not receive your business license in the mail it is possible that:

  • The business license has not been approved
  • Fees are due and/or outstanding for one or more of the business licenses issued to the business
  • The business location/mailing address changed and the Department was not properly notified of the new address
How do I get a duplicate copy of my business license?
Please complete a Request for Duplicate License form and submit it to the Department along with the $5.00 reprint fee.

Renewals

How often are business licenses renewed?
Business license renewals vary depending on the license category. Business license renewal periods occur monthly (i.e. room tax), quarterly (i.e. gaming, liquor), semiannually (i.e. gross fee licenses) and annually (i.e. flat fee licenses).
Will the County notify me when it is time to renew my business license?
Yes, a renewal for each license will be sent prior to the expiration date of the current license. However, failure to receive the renewal notification does not waive payment, or the enforcement of penalties if the renewal fee is paid after the due date. It is the licensee’s responsibility to submit business license renewal payments by the due date.
Why didn't I receive my business license renewal in the mail?
If a license renewal was not received at least two weeks prior to the expiration of the date of the current business license please ensure that the Department has your most current location and mailing addresses by contacting the Revenue & Compliance Unit at (702) 455-3557 or via email at paymentinfo@ClarkCountyNV.gov. 
How do I calculate renewal fees for a gross fee business license?
Gross fee business licenses are renewed semiannually. Renewal fees are assessed on a sliding scale according to the amount of revenue generated by the business, as set forth in Clark County Code Section 6.12.995. All gross fee license renewal forms will include instructions and fee schedules necessary to calculate renewal fees.
How do I notify the Department that I am no longer conducting business in Clark County?
You must notify the Department that the business is no longer operating in Clark County by submitting a completed Out of Business Form. Please note that it is your responsibility to notify the Department that your business is no longer operating in Clark County.  If you do not properly notify the Department you may continue to receive business license renewals.

Payments

What types of payments are accepted?

Over the counter payments are accepted by check, money order, cashiers check, debit card or cash (exact cash/coin only).  Please note that debit card transactions will not be accepted after 5:00 pm. Payments received by mail must be in the form of check, money order or cashiers check.

** Please make checks and money orders payable to Clark County Department of Business License.

For license renewals, the Department is now accepting credit cards, debit cards, and ACH (e-check) payments over the Internet.  Prior to the license renewal due date, licensees will receive a letter from the Department containing a unique user ID and password needed for access to the online renewal system.  Payment transactions that are completed before 11:59 p.m. PST will be credited on the same day.  Please note that a non-refundable convenience fee will apply to each credit card and debit card payment.

Notice for Online Payments Using ACH or E-checks

****This does not apply to credit card payments made online****

If you are paying your business license renewal or license application online via ACH or E-check, you will need to contact your bank in advance to determine whether your bank account has a debit block or filter. If your account has a debit block or filter, you will need to provide this information to your financial institution to avoid any returned ACH or E-check payments:

Company Name – Clark County Bus
Originator ID# - 1886000028 

What happens if my check is returned due to non-sufficient funds (NSF)?
If two or more checks are returned due to non-sufficient funds within any 12-month period you will be required to pay license fees in cash (in person), money order, or cashiers check. Please note that you will be required to pay the Department the full original amount of the NSF check and a $25 bank charge for each NSF check. If the account has become delinquent due to the NSF you will also be required to pay all applicable late fees. Upon notification from the Department that your check was returned for non-sufficient funds you will be given a specified period of time in which to satisfy the amount due to the Department. If you do not satisfy the amount due, your NSF check will be forwarded to the District Attorney’s office for possible prosecution. (Please note that the District Attorney’s office will impose its own fees and/or charges.)
I received notification that my payment was returned due to non-sufficient funds. Who do I contact regarding this matter?
For assistance with returned payments, please contact Karen Trumble at (702) 455-2651.
What happens if my license renewal payment is not submitted on time?
Penalties for payments not received, or postmarked, by the due date specified on the license renewal form will be assessed at the rates prescribed in Clark County Code Section 6.04.060. Penalties for general and regulated licenses can range from 10% - 25% of the amount due, and may include a $45 reinstatement fee. Please note that you may not receive your business license(s) until all license renewal fees and penalties have been paid for all business licenses issued to your business. Please be aware that business licenses will be revoked if renewal fees are not paid within 60 days of the due date; and that businesses that do not maintain current licensure may be issued a misdemeanor citation that could result in a $1000 fine and/or 6 months in jail.
I received a business license renewal showing that a credit is available. Will the credit automatically be applied towards my business license renewal fee?
No, the credit will not automatically be applied towards the business license renewal fee. You can use the credit by completing and submitting the business license renewal form by the original due date. If the credit does not cover the entire license fees dues, you will need to submit a payment for the remaining balance due. Any questions regarding credits should be addressed to Revenue & Compliance at (702) 455-3557 or via email at paymentinfo@ClarkCountyNV.gov. 

Miscellaneous

How do I submit a request for a refund?
A Request for Refund Form must be completed and submitted to the Revenue & Compliance Unit. Your request will be reviewed, and may be subject to an audit prior to the refund being given. Please note that refunds may take up to 8 weeks to process.  If you have any further questions regarding a refund, please contact Angie Arellano at (702) 455-6295.
Who should I contact if I have additional questions?
For license renewal questions please contact Revenue & Compliance Unit, Monday through Friday 8 a.m. to 5 p.m. Pacific Standard Time at (702) 455-3557 or via email at paymentinfo@ClarkCountyNV.gov. Additional licensing questions may be answered by visiting our General License home page. 

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