The Franchise Services Division is responsible for the administration of all franchises and similar agreements with companies that use the rights-of-way (ROW) of the unincorporated areas of the County to provide services to the public. Users of the County’s ROW that may require a franchise or other agreement include providers of telecommunications, electric energy, natural gas, cable TV, video, ambulance, monorail, solid waste collection and disposal, landfill and recycling collection services. The Franchise Services Division monitors the franchisees for compliance with ordinance and provisions of agreements and mediates, within the scope of our authority, unresolved issues between the consumer and the franchisee or licensee.