Overview
In March 2007, the County Commission endorsed certain goals, objectives, and benchmarks toward improving child welfare services. In conjunction with the adoption of these goals, the Ombudsman role with a focus on dispute resolution for children and families was created.

The Ombudsman role was to review and resolve complaints related to the actions and in-actions of the Department of Family Services. In April 2009, the Ombudsman's role was expanded to include the Department of Social Service.

Today, the Ombudsman tracks and reports complaints trends and resolution outcomes for the Family Services and Social Service departments. In turn, County management uses this information to create systemic and administrative improvements, and increased accountability within the child welfare and social services systems.