Clark County today launched a new reporting tool called “FixIt Clark County” that allows residents to report quality-of-life issues and request services.
The location-based tool allows residents to easily report an issue of concern via an address or pin drop based upon the user’s current location. They also can upload pictures and descriptions of their concerns to this centralized issue management system.
Residents can report issues via the Clark County website at www.ClarkCountyNV.gov/FixIt or through an app that may be downloaded from the website or from the Google Play and Apple app stores.
Issues that may be reported include potholes, graffiti, street light issues, trash and debris, illegal short-term rentals, COVID-19 health violations, homeless encampments and more. Additionally, users may submit requests for information to the County and to residents’ County commissioners.
Once residents report issues, they can track through the app the progress being made. County staff will be able to manage these requests, view their reported location, and update the citizen with the status, many times responding directly from the field.
Residents also may track issues that have been reported in their neighborhoods and provide comments about them, and even vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report.
“Residents want to be able to report issues and have them resolved in a way that’s easy and convenient for them,” said Commissioner Michael Naft, who advocated for securing a reporting tool such as this. “FixIt will be an important tool for improving Clark County’s customer service.”
Commissioner Justin Jones agreed: “A lot of our quality of life issues in our neighborhoods can be resolved if they are reported to us. This app makes it easy for our residents to report issues involving code enforcement, graffiti, business licensing issues and more.”
Commission Chairman Marilyn Kirkpatrick agreed. “Our residents are our eyes and ears in the community and we need them to help us identify matters that need resolving. This app will make it easy for residents and allow us to work together to improve our quality of life.”
County departments and offices initially tied into the app are Public Works, the Public Response Office (code enforcement), Business License and the commissioners’ offices.
Clark County is a dynamic and innovative organization dedicated to providing top-quality service with integrity, respect and accountability. With jurisdiction over the world-famous Las Vegas Strip and covering an area the size of New Jersey, Clark is the nation’s 11th-largest county and provides extensive regional services to 2.3 million citizens and 45.6 million visitors a year (2019). Included are the nation’s 9th-busiest airport, air quality compliance, social services and the state’s largest public hospital, University Medical Center. The County also provides municipal services that are traditionally provided by cities to 1 million residents in the unincorporated area. Those include fire protection, roads and other public works, parks and recreation, and planning and development.