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LEAPS FAQ
Social Service
Phone: 702-455-4270
Email: SSAdmin@ClarkCountyNV.gov
1600 Pinto Lane
Las Vegas, NV 89106
Business Hours
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thur: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Sat: Social Service Offices Closed
Sun: Social Service Offices Closed
General Partnership
Why partner with LEAPS?
LEAPS connects housing providers with individuals and families seeking stable housing. Our team provides ongoing support, resources, inspections, and coordination to help create successful housing outcomes for both residents and property partners.
What makes LEAPS different from working with a tenant on my own?
LEAPS serves as a bridge between landlords, service providers, and program participants. Our team provides inspections, housing coordination, ongoing support, and access to resources that help promote successful and stable housing placements.
How do I become a partner?
Complete our Landlord Interest Form to get started. Once submitted, a member of the LEAPS team will contact you to discuss available partnership opportunities and next steps.
What programs will I be working with?
LEAPS partners with a variety of housing programs serving individuals and families experiencing homelessness or housing instability, including Rapid Rehousing (RRH), Permanent Supportive Housing (PSH), Homeless Prevention, Family Unification Program (FUP), Mainstream, and other community-based housing initiatives.
What if I no longer want to work with LEAPS or Clark County?
Participation is voluntary. If you choose to discontinue your partnership, please contact the LEAPS team so we can discuss next steps and ensure a smooth transition.
How do I list my property?
Contact the LEAPS team to get started. After verifying your property information, our staff can add your listing to Padmission and connect your available units with housing providers and case managers throughout Clark County.
What is Padmission?
Padmission is an online housing platform used by LEAPS and community partners to advertise available units and connect housing providers with case managers and program participants seeking housing. Listing your property on Padmission helps increase visibility and access to potential referrals throughout Clark County.
Leasing & Rental Assistance
Who pays the rent?
Rent payment sources vary by program and participant. Depending on the program, rent may be paid by the participant, a rental assistance program, or a combination of both.
How are rental payments made?
Payment methods vary by program and funding source. The participant's case manager can provide more specific information regarding rental payments, assistance amounts, and payment schedules during the application and leasing process.
Are security deposits available?
Many programs can assist with security deposits, application fees, utility deposits, and other move-in costs. Availability depends on program funding and participant eligibility.
Are landlord incentives available?
Yes. Certain programs may offer landlord incentives, signing bonuses, or risk mitigation assistance. Contact LEAPS for current incentive opportunities and eligibility requirements.
Tenant Screening & Referrals
What specific criteria does Clark County use to screen potential tenants?
LEAPS does not screen participants for tenancy. Individuals and families must meet eligibility requirements for the housing program they are enrolled in, which are determined by the referring agency or program provider. Screening for tenancy, including factors such as rental history, credit, income, criminal background, or other property-specific requirements, remains the responsibility of the property owner or property manager.
Can I choose whether to accept a referral?
Yes. Property owners maintain the right to approve or deny applicants based on their established screening criteria and applicable fair housing laws.
Inspections
How do I prepare my property to pass inspection?
Properties should be safe, sanitary, and in good repair. Utilities must be operational, smoke detectors installed and functioning, and the unit must meet applicable housing quality standards and/or NSPIRE requirements.
Where can I find information about NSPIRE inspections?
Information regarding NSPIRE standards can be found through HUD resources. LEAPS staff are also available to provide guidance and answer questions regarding inspection requirements.
How often are inspections conducted?
Inspection requirements vary by program. Most units receive an initial inspection before move-in and periodic inspections throughout participation in the program. Additionally, most programs require units to undergo an annual inspection to ensure they continue to meet applicable housing quality and safety standards.
Are there surprise inspections?
Routine inspections are generally scheduled in advance. Additional inspections may occur if there are health, safety, or habitability concerns that require immediate attention.
Landlord Support
What support can landlords expect after move-in?
The participant's case manager should serve as the primary point of contact throughout the tenancy and is responsible for providing ongoing support to the participant. LEAPS remains available to assist landlords, coordinate with case managers and service providers, and help address housing-related concerns when additional support or intervention is needed.
What role does the case manager play?
The case manager serves as the primary point of contact throughout the tenancy and works directly with the participant to support housing stability, connect them to resources, and address barriers that may impact their housing. Landlords should contact the assigned case manager first regarding tenant-related concerns. LEAPS remains available to provide additional support, coordination, and assistance when needed.
How do I address concerns?
Landlords should contact the participant's assigned case manager first regarding tenant-related concerns, lease compliance issues, or questions about the participant's housing stability. If additional support is needed, LEAPS is available to assist with coordination, communication, and collaboration between landlords, case managers, service providers, and program participants.
What happens if a tenant violates their lease?
Lease violations should be addressed according to your standard lease enforcement practices. Landlords should contact the participant's assigned case manager as soon as concerns arise so they can work with the participant to address the issue and help support housing stability. LEAPS remains available to assist with coordination, communication, and additional support when needed.
Can I terminate a lease?
Yes. Property owners retain all rights provided under applicable lease agreements and landlord-tenant laws. We encourage landlords to communicate with the participant's assigned case manager prior to taking action whenever possible, as there may be opportunities to address concerns and preserve the tenancy. LEAPS remains available to assist with coordination and communication throughout the process when needed.
Property Management & Maintenance
Does LEAPS manage my property?
No. LEAPS is not a property management company. Property owners remain responsible for property management functions, including maintenance, rent collection, lease enforcement, and tenant communications.
What services does LEAPS provide?
LEAPS provides housing coordination, landlord engagement, inspections, rent reasonableness reviews, housing navigation support, and collaboration between landlords, service providers, and program participants.
How do you handle emergency maintenance requests?
Emergency maintenance concerns should be addressed according to the property's standard maintenance procedures. LEAPS can assist with communication and coordination when appropriate.
Do you have a network of reliable contractors for repairs?
LEAPS does not directly provide repair services or contractors. Property owners remain responsible for maintenance and repairs within their properties.
Communication & Contact Information
What are your communication channels?
The LEAPS team can be reached by email at leaps@clarkcountynv.gov. Inquiries are reviewed and routed to the appropriate team member for follow-up and assistance.
What are your business hours?
The LEAPS team is available Monday through Friday from 7:00 a.m. to 5:30 p.m., excluding Clark County observed holidays. Messages received outside of business hours will be responded to during the next business day.
How quickly can I expect a response?
Response times vary depending on the nature of the request; however, our team strives to respond as quickly as possible and provide timely assistance to our housing partners and providers.