Touchpay is the vendor used to accept credit/debit card transactions to send money to an inmate's trust account. Touchpay is available on-line at www.touchpaydirect.com or by telephone at 1-866-232-1899.
Cash funds may be deposited in kiosks located in the Clark County Detention Center lobby.
Following is the information required to make a deposit:
Clark County Detention Center Facility #289101
Inmate ID #
- Transactions will be posted to the inmate's account within 24 hours (usually within 15 minutes).
- It is the responsibility of the person depositing the funds to provide complete and correct information.
- Funds will be deposited to the account of the inmate selected by the remitter. The Clark County Detention Center is not liable for funds deposited to an incorrect account.
Following are the fees charged by Touchpay:
|Transaction Amount||Cash Only Transaction Fees||Credit Card Transaction Fees|
|$0 - $20||$2.95 Only||$2.95, plus 3.5% of deposit|
|$20.01 - $100||$3.95 Only||$3.95, plus 3.5% of deposit|
|$100.01 - $200||$4.95 Only||$4.95, plus 3.5% of deposit|
CHECKS AND MONEY ORDERS
It is the policy of the Department to accept certain checks and money orders for placement on an inmate's account:
Personal checks, 2-party checks, and checks issued from a foreign bank are NOT ACCEPTABLE for deposit on the inmate’s account.
Acceptable funds (cash, checks, and money orders) may be sent through mail for placement on an inmate's account. All funds for inmates must be sent to:
An inmate who is in permanent housing may only release funds from his or her account to a legitimate business or legal entity.
An inmate who is in booking may release funds from his or her account to an individual person, business, or legal entity. These money releases are not subject to a 24-hour hold.
For questions regarding these policies or procedures, you may email Inmateaccounts@lvmpd.com or call (702) 671-3900.
FREQUENTLY ASKED QUESTIONS
Why can't I send an ICARE package to an inmate?
Inmates who are in disciplinary or temporary housing, have dietary restrictions, or owe money (indigent) are ineligible to receive ICARE packages.
Why isn't an inmate showing up on TouchPay's website?
Try inputting the inmate's ID number without any zeroes in front of the number. Make sure you're using the correct website: www.touchpaydirect.com.
What is an inmate's account balance?
No specific information regarding an inmate's account will be released to an individual. You may only obtain this information from the inmate.
Can I have funds transferred from an inmate's phone account to his commissary account (or visa-versa)?
No. Once funds are sent to Securus, you must contact them for any issues or refunds. Only an inmate can request funds be transferred from his commissary account to his phone account.
How do I confirm that funds I sent were posted to an inmate's account?
You can contact Inmate Accounts at firstname.lastname@example.org or call (702) 671-3900. You must provide the receipt or money order number, the amount, and the date of the items you sent.
What is SCADU?
This stands for State Collections and Disbursement Unit and is part of the District Attorney's Office, Family Support Division.
What happens to an inmate's funds if he is transferred to another jail or prison?
Any funds remaining on an inmate's commissary account is sent to the new jail or prison.
How can I, a former inmate, request a refund of a commissary order that I didn't receive?
You need to contact Aramark regarding any commissary issues at (702) 380-3118 or write a letter to them in care of the Clark County Detention Center.
How can I, a former inmate, retrieve funds left on my trust/commissary account?
You may come to the Clark County Detention Center with valid photo ID to retrieve your funds. You may also mail a notarized letter to:
Clark County Detention Center
Attn: Inmate Accounts
330 S. Casino Center Blvd.
Las Vegas, NV 89101