If you are using the Clark County Detention Center's Inmate Phone System, operated by Securus Telecommunications, here is a list of Questions and Answers that may help make your user experience easier.
| Question: |
How do I receive calls or set up a calling account for an inmate? |
| Answer: |
Advance Connect is a friend & family-owned prepaid calling account that allows Friends/Family to receive prepaid calls from incarcerated individuals and have the charges deducted automatically from their prepaid account. Friends and family can also setup a Debit account; inmates can call anyone with a debit account. Friends and family can setup and add money to an inmates Advance Connect or Debit calling account by visiting www.securustech.net/contact-us or calling Securus at 1-800-844-6591. |
| Question: |
When an inmate is released, how do they collect their unused debt balance? |
| Answer: |
|
When released, your unused Debit balance will be available to collect at any Western Union location in Nevada. Note: Western Union may apply a fee reducing the total refund amount. Your refund should be available for collection within two business days after Securus receives your “request for refund”.
To collect your money:
|
1. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund
|
2. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification.
3. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds.**
|
**All refunds more than $100 will be evaluated to prevent fraud or money laundering and could take up to five business days to process. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds.** |
| Question: |
When I receive a call from an inmate at CCDC, I can see the call on my display but when I answer or try to accept the call goes away, why? |
| Answer: |
Your friend/family needs to contact their telephone provider to remove the spam/annoying call blocking so they can receive calls from jails/prisons. |
| Question: |
When I tried to accept a call from an inmate, I accidently blocked the call, how do I unblock? |
| Answer: |
|
Friends/family need to contact Securus at 800-844-6591 to unblock this number or they can follow the steps below. How do I unblock my number from Securus?
Login into your account (If not already logged in) go to https://www.securustech.net/
1-Select Manage Account.
2-Select Block & Unblock Calls.
3-Select Unblock.
4-Select Confirm
|
|
If you have further questions or are in need of further assistance, you may call the Securus Technologies, Inc. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week.
For more information please visit the Securus Technologies site at www.securustech.net Inmates are not permitted to receive phone calls. If an inmate needs to be contacted in the event of an emergency, please contact The Clark County Detention Center: (702) 671-3900.
The Clark County Detention Center is equipped with TTY machines to accommodate hearing impairment.
Telephone interpretation service is available to assist non English speakers.
New Telephone Calling Rates from Clark County Detention Center
|
Payment Type
|
Call Type
|
Per Minute
|
|
Debit
|
Local
|
$0.16
|
|
Debit
|
IntraLATA
|
$0.16
|
|
Debit
|
InterLATA
|
$0.16
|
|
Debit
|
Interstate
|
$0.16
|
|
Debit
|
International
|
$0.16
|
|
Prepaid
|
Local
|
$0.16
|
|
Prepaid
|
IntraLATA
|
$0.16
|
|
Prepaid
|
InterLATA
|
$0.16
|
|
Prepaid
|
Interstate
|
$0.16
|
|
Prepaid
|
International
|
$0.16
|
|
Fee or Policy
|
|
Account funding by telephone
|
$5.95
|
|
Account funding by internet
|
$3.00
|
|
Account funding by mail
|
$0.00
|
El sistema telefonico del Centro de Detencion del Condado de Clark(CCDC) ha transferido los servicios de CenturyLink Telecommunications a Securus Telecommunications. Desde la transición, ha habido muchas preguntas. Las siguientes son algunas de las preguntas y respuestas.
| Pregunta: |
Cómo recibo llamadas o configuro una cuenta de llamadas para un recluso?
|
| Respuesta: |
Advance Connect es una cuenta de llamadas prepagadas propiedad de amigos y familiares que permite a amigos / familiares recibir llamadas prepagadas de personas encarceladas y que los cargos se deduzcan automáticamente de su cuenta prepagada. Los amigos y familiares también pueden configurar una cuenta de débito; los reclusos pueden llamar a cualquier persona con una cuenta de débito. Los amigos y familiares pueden configurar y agregar dinero a una cuenta de llamadas Advance Connect o Debit de reclusos visitando www.securustech.net/contact-us o llamando a Securus al 1-800-844-6591. |
| Pregunta: |
Cuando un recluso es liberado, ¿Cómo cobra su saldo de débito no utilizado?
|
| Respuesta: |
|
Cuando se libere, su saldo de débito no utilizado estará disponible para cobrar en cualquier ubicación de Western Union en Nevada. Nota: Western Union puede aplicar una tarifa que reduzca el monto total del reembolso. Su reembolso debe estar disponible para su cobro dentro de los dos días hábiles posteriores a que Securus reciba su "solicitud de reembolso".
Para cobrar su dinero:
1.Comuníquese con la línea directa de individuos encarcelados de Securus al 1-855-273-7292 para solicitar el reembolso.
2.Securus le proporcionará un Número de Control de Transferencia de Dinero (MTCN) por la cantidad aprobada. El MTCN es un número de 10 dígitos asignado a cada transferencia de dinero de Western Union para el seguimiento y la identificación de transacciones.
3.Una vez que tenga el MTCN, deberá ir a una ubicación de Western Union en el estado de su liberación y presentar el MTCN y una identificación con foto para obtener sus fondos.
|
**Todos los reembolsos de más de $100 serán evaluados para prevenir el fraude o el lavado de dinero y podrían tardar hasta cinco días hábiles en procesarse. Las cuentas de débito de Securus están diseñadas para pagar los servicios de Securus y no para la transferencia de dinero entre amigos, familiares y las personas anteriormente encarceladas. Securus se reserva el derecho de devolver fondos al propietario legítimo y puede devolver cualquier fondo cuestionable a la tarjeta de débito / crédito utilizada para depositar los fondos ** |
| Pregunta: |
Cuando recibo una llamada de un recluso en CCDC, puedo ver la llamada en mi pantalla, pero cuando respondo o trato de aceptar la llamada desaparece, ¿Por qué?
|
| Respuesta: |
Su amigo / familia necesita ponerse en contacto con su proveedor de telefonía para eliminar el spam / bloqueo de llamadas molestas para que puedan recibir llamadas de cárceles / prisiones. |
| Pregunta: |
Cuando traté de aceptar una llamada de un recluso, accidentalmente bloqueé la llamada, ¿Cómo puedo desbloquearla?
|
| Respuesta: |
Los amigos/familiares deben comunicarse con Securus al 800-844-6591 para desbloquear este número o pueden seguir los pasos a continuación. ¿Cómo desbloqueo mi número de Securus?
Inicie sesión en su cuenta (si aún no ha iniciado sesión) vaya a https://www.securustech.net/
1-Seleccione Administrar cuenta.
2-Seleccione Bloquear y desbloquear llamadas.
3-Seleccione Desbloquear.
4-Seleccione Confirmar.
|
Si tiene alguna pregunta o necesitan ayuda adicional, puede llamar a Servicios al Consumidor de Securus Technologies, Inc. @ 1-800-578-3658 o de un dispositivo movil @ (972) 734-1111, las 24 horas del día, 7 días a la semana.
Para mas informacion por favor visite el sitio Securus Technologies al www.securustech.net
Nuevas Tarifas para Llamadas Telefónicas Del Centro de Detencion del Condado de Clark (CCDC)
|
Typo de Pago
|
Typo de Llamada
|
Por Minuto
|
|
Por Cobrar
|
Local
|
$0.16
|
|
Por Cobrar
|
IntraLATA
|
$0.16
|
|
Por Cobrar
|
InterLATA
|
$0.16
|
|
Por Cobrar
|
Interestatal
|
$0.16
|
|
Por Cobrar
|
Internacional
|
NA
|
|
Debito
|
Local
|
$0.16
|
|
Debito
|
IntraLATA
|
$0.16
|
|
Debito
|
InterLATA
|
$0.16
|
|
Debito
|
Interestatal
|
$0.16
|
|
Debito
|
Internacional
|
$0.16
|
|
Pre-pagado
|
Local
|
$0.16
|
|
Pre-pagado
|
IntraLATA
|
$0.16
|
|
Pre-pagado
|
InterLATA
|
$0.16
|
|
Pre-pagado
|
Interestatal
|
$0.16
|
|
Pre-pagado
|
Internacional
|
$0.16
|
|
Tarifa o Poliza
|
|
Financiacion de cuenta por telefono
|
$5.95
|
|
Financiacion de cuenta por Internet
|
$3.00
|
|
Financiacion de cuenta por correo
|
$0.00
|
Securus Debit Account: Western Union Refund Instructions
Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Note: Depending on the state, Western Union may apply a fee reducing the total refund amount. Your refund should be available for collection within 2 business days after your request for refund is received by Securus.
All refunds more than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds.
How do I get my money?
-
Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund.
-
Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification.
-
Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds.
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