The Clark County Department of Business License has the authority to investigate complaints regarding licensed and unlicensed businesses in the unincorporated area of Clark County. This authority generally relates to a determination of whether a business has a Clark County business license and whether that license is the proper license for the business activities being conducted.
The Department on the other hand has no jurisdiction to investigate alleged criminal activities, the general business practices of a business, quality of workmanship, pricing of goods and services, monies owed, hours of business operation, and/or of the availability of a business operator to respond to complaints.
How to File a Complaint
Step 1: Use the Jurisdiction Locator to determine if the business falls under the unincorporated area of Clark County.
Step 2: If your complaint is in regard to a business located outside our jurisdiction (the incorporated cities within Clark County), you may reach their business licensing departments through the links listed below:
Boulder City
http://www.bcnv.org/155/Business-Licensing
Henderson
http://www.cityofhenderson.com/finance/business_license_general_info.php
Las Vegas
https://www.lasvegasnevada.gov/Search-Results?Search=complaint
Mesquite
https://www.mesquitenv.gov/departments/business-licenses
North Las Vegas
http://www.cityofnorthlasvegas.com/departments/ldcs/business_license.php
Step 3:
If your complaint is in regard to a business located within our jurisdiction (the unincorporated area of Clark County), you may fax the completed complaint form to our office at (702) 386-2168 or send an email to CHAP@ClarkCountyNV.gov. All complaints must be received in writing.
Important Note: Business License cannot handle civil matters and does not recover funds on your behalf. The business license codes require that proper legal procedures be followed when taking any action against a licensee.
Step 4: For issues within our jurisdiction involving matters other than licensing, you may contact the following Clark County Departments:
Animal Control
Building Department
Clerk
Code Enforcement
Environment & Sustainability
Fire Prevention Department
Zoning Department
In order to assist you in resolving these types of complaints, we have provided links to other informative and regulatory agencies below:
Better Business Bureau of Southern Nevada
Department of Motor Vehicles
Department of Taxation
Las Vegas Metropolitan Police Department
Secretary of State
Southern Nevada Health District
United States Citizenship and Immigration Services
State of Nevada Agencies & Departments:
Attorney General, Bureau of Consumer Protection
Contractor's Board
Department of Business & Industry:
Athletic Commission
Dairy Commission
Financial Institutions
Industrial Relations
Insurance Division
Labor Commissioner
Real Estate Division
Taxicab Authority
Transportation Services Authority