- Message from the Recorder, Debbie Conway
- Previous Awards & Achievements
- Annual Statistics
- Average Daily Statistics
- Technological Enhancements
Message from the Recorder, Debbie Conway
Over the past few years, the office has undergone a complete metamorphosis. We have introduced a number of significant technological enhancements that has upgraded and improved document quality and has tremendously improved the level of customer service.
Each day we celebrate the customer and make it our priority to provide excellent service by always putting the customer first. With an average of 532 walk-in customers daily, the award-winning Queue management system has ensured that each customer receives prompt, efficient and orderly customer service.
Our greatest accomplishment to date is electronic recording of documents. Additional improvements include the upgraded automated telephone system that services our nearly 80,000 phone calls annually. Digitizing the thousands of rolls of microfilm in our office has proved to be a significant time saver for the hundreds of customers that frequent our establishment.
By working closely with the County Assessor, the computers in the public access area of our shared lobby now provides information so that the public may access the records stored in both the Recorder as well as the Assessor’s databases.
The Recorder’s Office has updated its redaction software to ensure the privacy and security of our customers by protecting their personal information.
All of these innovations are designed with you the customer in mind. Even this web site has been revamped so that the customer may easily access information from our office via Internet.
I encourage you to visit the Recorder’s Office to see first-hand the changes that have been implemented for the purpose of creating a smoother and more efficient operation.
Debbie Conway has served the public for over 20 years, and is currently the Clark County Recorder. She began her first term in January 2007 and was re-elected in 2011, 2015 and 2019. She oversees approximately 60 employees and operates on a combined budget of approximately $10 million. Since taking office, her focus has been on technological enhancements and services to customers; implementing electronic recording, and installing an advanced recordation software system. Her office records one million documents annually and collects $175 million in Real Property Transfer Taxes and general recording fees. Prior to her career in government, she spent 20 years in the private sector in the areas of bank management, sales and project management, grants management and administration, and as a teacher and trainer.
Previously, Debbie was the County's Business Development Manager. She directed the Summer Business Institute, a high school mentorship program which provided hundreds of students with internships and scholarships. She produced and hosted KCEP's radio talk show, "Economic Empowerment Into the 21st Century;" and was an adjunct instructor for the College of Southern Nevada School of Business.
Debbie was previously featured in the following: "Distinguished Women in Southern Nevada;" Small Business Administration's "Woman Advocate of the Year;" Las Vegas Chamber of Commerce's "Community Achievement Award in Public Service," In Business Las Vegas "Most Influential Women In Business;" and KLAS TV's "Portraits of Pride" Award. She is also a graduate of the Leadership Las Vegas Class of 2000. She was a finalist for the Women of Distinction Award in the category of Philanthropy, Community, and Government Services. The Recorder and Assessor formed a collaborative partnership and they are recipients of two national awards (NACo and NACRC) for best practices in implementing the Q-Matic queue management system.
Debbie hails from the great State of Mississippi. She has earned her Bachelors of Business Management Degree from Saginaw Valley University, and Masters of Business Administration Degree from Delta State University.
Debbie is a member of the following committees and organizations:
- Clark County Credit Union, Board of Directors
- Members Auto Brokerage, Board of Directors
- Recorder Advisory Council, Chair
- Cultural Diversity Foundation of Nevada, Advisory Board of Directors
- Property Records Industry Association (PRIA)
- Nevada Taxpayer’s Association
- International Association of Government Officials (IGO), State of Nevada Delegate
- Association of Records Managers and Administrators (ARMA)
- County Fiscal Officers Association (CFOA), Board of Directors
- Nevada Recorders Association (RAN)
- National Association of Counties (NACo)
- Women of NACo (WON)
Debbie has served on the following boards
- Frontier Girl Scouts of Nevada, Board of Directors
- Academy of Finance
- National Association of Minority Contractors
- Women in Construction
- Metropolitan Police Department’s Use of Force Review
- Business Development Advisory Council, Chair
Debbie's previous community service and achievements include:
- Administrator for the Area Employment Plan, "First Source Agreements"
- Coordinator for 17 public and private agencies - $500,000 + Multi-jurisdictional Regional Economic Disparity Study
- $3 Million project: Grant Administrator for Southern Nevada Enterprise Community (SNEC)
- $1.2 Million project: Project Manager for the West Las Vegas Early Childhood Development Center
- Created and established the Division of Small Business Development at Clark County
- Negotiated and implemented a small business loan guarantee fund for SNEC
- Created, Produced, and formerly hosted a radio talk show "ECONOMIC EMPOWERMENT INTO THE 21ST CENTURY" on KCEP FM 88.1 "
- Proposed and Implemented an Annual Job Fair in West Las Vegas
- Assisted in raising funding and implemented the Summer Business Institute Program, a $1.5 million project (Summer Internships for Youth with On-The-Job Training, Life Skills and Financial Management Workshops, and a Scholarship Component for juniors and seniors in Area High Schools)
- Led a team responsible for implementing computerized procurement tracking and monitoring system for Small Business Development at Clark County
- Established airport field office resulting in expedient coordination of multi-jurisdictional economic disparity study project and served as project coordinator
- Established procedures for implementing the Southern Nevada Enterprise Community Program (SNEC)
- Created and wrote a user-friendly training manual to computerize the conversion of the BOCC agenda process
- Recipient of 1996, 1997 and 2000 National Association of Counties (NACO) Achievement Awards for Video Production, Summer Intern Program, Business Television Program, and Outreach Training Workshops
- 1997 - "Distinguished Women in Southern Nevada"
- 1998 - Small Business Administration's "Woman Advocate of the Year"
- 2000 - Graduate of Leadership Las Vegas
- 2002 - Las Vegas Chamber of Commerce's "Community Achievement Award in Public Service"
- 2003 - In Business Las Vegas "Most Influential Women In Business"
- 2003 - "Rose Award" Leader and Role Model in the Community
- 2004 - KLAS TV's "Portraits of Pride"
- 2009 - Finalist for the "Women of Distinction Award" in the category of Philanthropy, Community, and Government Services
- 2009 - The Recorder and Assessor formed a collaborative partnership and they are the 2009 recipients of two national awards (NACo and NACRC) for Best Practices in implementing the Q-Matic queue management system.
- Finalist for 2010 Nevada Taxpayer's Association Cashman Good Government Award for Q-Matic
- Finalist for 2010 National Association of Women Business Owners Woman of Distinction Award in Government (WODA)
- Finalist for 2012 Nevada Taxpayer's Association Cashman Good Government Award for the Audit Queue System
- Recognized in Government Technology Magazine as a top 25 Doers, Dreamers & Drivers for 2012
- Recipient of the 2013 National Association of County Recorders, Election Officials and Clerks (NACRC) "Public Official of the Year" Award
- Recipient of the 2013 International Association of Clerks, Recorders, Election Officials, and Treasurers (IGO) Eagle Award
- Expedition of filings through upgrading and integrating technology
- Enhance the flow of the office to create greater efficiencies
- Provide cross training and rotation of staff
- Maintain a citizens' committee to provide input
- Review the operations in other municipalities and glean adaptations and upgrades accordingly where feasible
- Implement on-line filings (E-Recording)
- Form collaborative partnerships with other elected officials and related offices to improve transition of documents
- Explore alternative means of submitting documents, i.e. after-hours locked drop boxes, kiosks, and/or additional satellite sites
- Installed Self-Service Kiosk
- Added the option to order Marriage Abstracts online
- Implemented online ordering of records
- Implemented online ordering of records
- Installed new recordation software system
- Implemented Electronic Recording (eRecording)
- Upgraded Desktop computers, printers, and monitors
- Reconfigured Workstations
- Upgraded to High-Volume, High Capacity Scanners
- Installed Telephone System to replace ACD
- Remodeled and expanded the Public Access Area by also upgrading computers
- Provided Wi-Fi System Capability for Public Access
- Lobby Enhancements to provide a work counter and additional seating for customers
- Installed software to redact personal information from recorded documents
- Opened TWO new Branch Offices – shared with the Assessor's existing offices in Henderson and in the Northwest
- Decreased Returned Document Backlogs from 6 months down to 1-3 days
- Reduced customer wait time from 1—3 hours to less than 15 minutes
- Implemented microfilm preservation and digitization projects
- 2009, Decreased operating budget by approximately 5% during cost containment
- Improved Signage to better guide customers
- Installed Q-Matic queue management system
- Improved business continuity in the event of network failure
- Installed artificial intelligence automated indexing
- Implemented a New Website
- Developed Recorder's Advisory Council (RAC)
- Reduced employee over-time in 2008/2009 by 99%
- Introduced formal Real Property Transfer Tax hearings
- Installed Audit Queue features to facilitate the audit of deeds
- Implemented use of credit cards (Visa, MasterCard, Discover, and American Express)
- Established escrow accounts for title companies
- Developed a mobile website to research and order recorded documents
- Upgraded microfilm readers
- Oversaw design and implementation of both the marriage certificate kiosk and the multipurpose interactive recording kiosk
- Operates on a combined budget of approximately $10 million
- Collects over $100 million in RPTT and general recording fees
- Answers over approximately 67,000 phone calls
- Serves over 65,000 walk-in customers
- Records over 1,000,000 documents of which 75% are electronically recorded
- 532 walk-in customers
- Answers 450 phone calls
- Processes 350 pieces of mail
- Record 3,500 documents of which 1,413 are eRecorded
- Average Fees collected:
- Recording fees; $68,157
- Real Property Transfer Tax (RPTT) fees; $365,837